En este post basicamente lo que quiero es documentar toda la informacion que encuentre acerca del ServiceNow CSDM y tenerlo como referencia para futuros proyectos.
El primer lugar para buscar cursos o documentacion del ServiceNow CSDM es el ServiceNow Learning Portal, aqui encontraras 2 cursos interesantes:
- Common Service Data Model (CSDM) 3.0 Fundamentals
- K21 Drive Value with Common Service Data Model (CSDM) 3.0, CMDB, and Service Graph
YouTube:
18/Abr/2021 – Office Hour # 26 – Platform CSDM 3.0 – Este video explica a detalle todo el CSDM ademas de que muestra muchos ejemplos.
21/Abr/2021 – CSDM Use Case Discussion – End to end cloud app creation and management Menciona la importancia de tener un Tag Governance en los recursos Cloud.
04/May/2021 – CSDM Discussion about Assignment, Change, Support and Managed by Groups in CSDM – En este video se explica las diferencias y como se pueden utilizar los siguientes campos en el CSDM: Support Group, Assignment Group, Managed by, Managed by Group.
27/May/2021 – CSDM Example Series: Platforms
04/Jun/2021 – CSDM Example Series: Microservices
12/Jul/2021 – CSDM / CMDB Discussion: The black art of extending the CMDB and how we support the full lifecycle – Da consejos de como extender el CMDB y usar el CSDM.
06/Ago/2021 – CSDM Example Series: Shared Tech and Client Compute services
20/Ago/2021 – CSDM In A Nutshell – Te da una vision global del CSDM 3.0.
15/Nov/2021 – CSDM Discussion: Technical Service vs. Business Service
09/Mar/2022 – CSDM Technical Service Deep Dive Discussion – Excelente video donde se explica a detalle el Manage Technical Services Domain.
24/Ene/2021 – CSDM V4 Product and Lifecycle Discussion – Todo lo que requires saber acerca de Product Model y lo de Lifecycle.
16/Abr/2022 – CMDB / CSDM Discussion – Application Service Types in San Diego – Se mencionan las diferentes formas que existen para crear un Application Service.
Platform Office Hour 41 CSDM 4.0 Overview What’s New Best Practices
CSDM V3 Framework Mapping: Bian V8
CSDM V3 Framework Mapping: APQC V7.2.1
CSDM V3 Framework Mapping: Archimate V3
CSDM v4 impacts to APM – [Ep23. ITBM ValueTalks]
What’s new in CMDB and CSDM for our San Diego release
CSDM V3 Framework Mapping: IT4IT V3
CSDM V3 Framework Mapping: TBM Council 3.02
CSDM V3 Framework Mapping: TM Forum V20
Business Criticality CSDM Discussion
How Change Management Leverages CSDM
Lo voy a estar actualizando a diario.